Certified Paraoptometric Practice Test

How can paraoptometric staff help manage patient anxiety before exams?

1. By minimizing communication

2. By providing calm reassurance and explaining the procedures

3. By rushing through the process

4. By avoiding eye contact

The correct answer is: By providing calm reassurance and explaining the procedures

Providing calm reassurance and explaining the procedures is an effective way for paraoptometric staff to help manage patient anxiety before exams. Patients often experience nervousness or fear when visiting the eye care professional, especially if they are unsure of what to expect during the examination. By communicating openly and reassuringly, staff can help to demystify the process, making patients feel more comfortable and informed. When paraoptometric staff take the time to explain what will happen during the exam, including details about the equipment used and the purpose of specific tests, it allows the patient to mentally prepare and reduces uncertainty. This can foster a sense of trust between the patient and the healthcare team, which is crucial in alleviating anxiety. Additionally, a calm demeanor from the staff can have a soothing effect on patients, further reducing their stress levels. In contrast, minimizing communication, rushing through procedures, or avoiding eye contact can increase a patient’s anxiety. Lack of information can lead to fear of the unknown, while hasty interactions may make patients feel unvalued or that their concerns aren’t being addressed.